But, concerns about costs and which tools to use have added to the uncertainty today.

With so many solutions and providers in the market, businesses feel overwhelmed and struggle to decide what’s best for them.

Stress-free, affordable and business-friendly solutions

For homegrown, small and medium-sized enterprises (SMEs) such as Ban Hin Bee Sdn Bhd (BHB) that operate in a highly competitive retail electrical and electronic appliances sector, consistency and high-speed connectivity is vital.

“We were looking for ways to improve our customer service across all platforms and provide a seamless experience at our physical retail outlets, roadshows as well as online stores,” BHB director Wilson Yeoh Hsio-Wei said.

“Staying connected with our head office at all times and providing updated information to our customers are essential. However, costs did play a part in our digitalisation journey,” he said.

The company chose to switch to Go Digi Postpaid because of its better coverage and top-notch quality services. Yeoh added that after the switch, employee efficiency was enhanced and sales went up by 30%.

“We are able to maintain frequent communications with our customers and remind them of our presence, all the while offering products and services to the right people at the right time,” he added.

Yeoh said employees managed to do more business transactions digitally with their target market anytime and from anywhere, enabling them to stay connected with their customers through virtual as well as face-to-face meetings.

He said the shift was smoother than he anticipated with the help and support given by Digi Business.

“It has opened many doors for sales growth and I am mostly grateful to be able to reach out to more new customers, beyond the borders of a physical store,” he noted.

Another well-known business, ShopeeFood, also shared their experience working with Digi Business.

Operating in one of the fastest growing digital marketplaces in Asia, they were looking for a cost-effective and reliable one-stop partner to power their digital ecosystem when scaling up ShopeeFood.

Commenting on their partnership with Digi Business, head of marketing for ShopeeFood and ShopeePay Cheok Tuan Ee said the group was able to provide its food and merchant partners with cost-efficient and seamless connectivity to expand their business on ShopeeFood.

ShopeeFood merchants opted to use the M2M 1GB data package.

“The service was chosen for its convenience and cost-effectiveness. It is convenient as merchants are able to connect with Digi directly if there’s any device problem and it’s cost-effective as Digi provides a higher bundled 1GB quota compared to other telcos,” Cheok said.

“The solution has not only helped our merchants digitise their businesses but also achieved quality connectivity to serve our ever-growing ShopeeFood customer base. Focussing on being a trusted partner, Digi provides customised solutions by listening, learning and understanding their customers’ needs, a factor that differentiates Digi from other providers,” he added.

Digi Business plans for Mobile, Wi-Fi and Fibre offer unbeatable value

The most affordable postpaid option in the market currently, the Go Digi Business Postpaid plans include the latest 5G-ready smartphones for free, with unlimited high-speed internet and unlimited calls, from only RM78 a month. Their business broadband, Go Digi WiFi plans, offer the best of both worlds redefining business operations, be it in the office, shop or mobile.

Digi Business Fibre offers ultra-fast internet of up to 800mbps, with instant upgrades to unlimited mobile internet. For just RM3 per month per line, Digi Business also offers Cisco Umbrella mobile internet security protection for devices and data, blocking malware and malicious sites.

Digi Business Solutions: comprehensive range to support seamless digital transformation

Helping SMEs to start an online store quickly and easily, Digi Business offers a social e-commerce solution equipped with ready designs, payment gateway and logistics partner.

With an end-to-end, one-time setup, it can be easily integrated with social media apps and Google ads to expand customer reach. An all-in-one dashboard manages customer comments and sales tracking.

Digi Business’ digital messaging broadcast system facilitates better interaction with customers through personalised updates and promotional offers via SMS, directing them to websites or e-stores, increasing sales opportunities.

When the credibility and professionalism of a landline number is vital to an SME, the Omni Virtual phone system routes all customer calls to designated smartphones, and its “virtual receptionist” feature ensures that no customer call or sales order is missed.

Other solutions that help increase operational efficiency include an HR management system — AltHR — which fully automates work processes, hence minimising tedious manual paperwork; the UltraPOS payment terminal which accepts all payment methods (from card payments and e-wallet to QR Pay) providing a fast, contactless option; and digital work tools such as Microsoft 365 that facilitates effective remote working and collaborations.

An invaluable logistics tool that improves productivity, Intelligent GPS Tracking & Fleet Management System (iFleet) ensures optimal efficiency by identifying cost-saving solutions from measured fleet data, while enabling better vehicle tracking and management of routes.

Digi Business Go Roam: the only all-inclusive FREE roaming business postpaid plan in Malaysia

Bringing business travellers the advantage of cost-effective, worry-free roaming, Digi Business Go Roam offers free high-speed internet of up to 8GB and free calls up to 90 minutes in 22 countries.

Digi Business – a trusted digital partner for SMEs

To the SMEs that made the switch, “going digital” has brought positive results.

“I recommend it because others can benefit from reliable uninterrupted connections to transact their businesses smoothly, as we did. It will allow them to grow in terms of sales, employee efficiency and customer satisfaction, giving it that overall boost to succeed in these trying times,” Yeoh said.

The 1GB M2M SIM solution from Digi Business is among those offering the best value in the market, and Cheok of ShopeeFood also found it beneficial.

“Without this, some of our merchants won’t have access to a stable internet connection. The package is used in 70% of our devices,” he said, recommending Digi Business to SMEs who require reliable, robust and scalable solutions to support their digitalisation effort.

Are you an SME business owner thinking about “going digital”, or considering another service provider? Then Digi Business may be the right digital partner for you.

Find out more at www.digi.com.my/business