
Taking the National Higher Education Fund Corporation (PTPTN) as an example, immigration department director-general Mustafar Ali said the agency had set up a counter for borrowers to check if they had been blacklisted from travelling so they could make outstanding payments on the spot.
“I would like to stress here that we (immigration) only manage the 177 entry and exit points and we do not impose the travel ban.
“People often blame us when they are restricted from travelling abroad, even though the problem is between them and the agencies,” he told a press conference on “Ops Mega” at the Home Ministry Complex here today.
He said the counters would also shorten queues at airports and improve the overall travelling experience for passengers.
PTPTN opened its 24-hour counter at klia2 on March 16.