Prime Minister Anwar Ibrahim said the transformation, announced under the 13th Malaysia Plan, would be driven by the newly passed Government Service Efficiency Commitment Act 2025, designed to ease regulatory burdens on the public and businesses.

“Sustained efforts in digitalisation will allow Malaysia to join the ranks of the world’s top 20 in the UN’s Online Service Index while retaining its A-category in the GovTech Maturity Index,” he said in the Dewan Rakyat.

At the heart of the digital push is MyDigital ID, said to be a secure and unified digital identity that will serve as a gateway for Malaysians to access a wide range of public services online.

Complementing this initiative will be a centralised government portal designed as a one-stop platform to streamline interactions with various agencies.

The government also plans to upgrade the judicial system, including the shariah courts, by enhancing the e-Syariah system and introducing digital recordings of court proceedings to expedite the legal process for both the public and legal professionals.

Anwar said civil servants would also undergo intensive training in digital skills and AI to ensure that they are equipped to deliver efficient and future-ready services.

“By equipping our workforce with future-ready skills and building user-friendly systems, we’re not just digitising processes, we’re rethinking how the government serves its people,” he said.