Expressing disappointment over the disruption, menteri besar Onn Hafiz Ghazi said although there have been slight improvements in managing congestion, they remain insufficient.

“I have raised this matter directly with the relevant federal authorities.

“Such weaknesses not only inconvenience the public but may also tarnish the image of the state and nation, especially as this is one of the busiest entry points in the region,” he said in a Facebook post today.

Long queues had built up at the BSI and Sultan Abu Bakar (KSAB) CIQs in Johor Bahru and other major entry points in the country, including Kuala Lumpur International Airport’s Terminal 1 and 2, following the autogate glitches from yesterday.

However, Malaysian passport holders were able to use the autogates without any problem.

The Malaysian Border Control Agency attributed the disruption to data integration issues, which had slowed the cross-checking process in the MyIMMs system.

Johor public works, transport, infrastructure and communication committee chairman Fazli Salleh said as of 6pm today, 26 out of 68 e-gates at BSI and three out of 12 at KSAB were back in service.