Rafizi said the team that developed the system had looked at data security, including user experience, from every angle while developing Padu.

Users, he said, would be alerted if someone else was attempting to access their account.

“They will automatically receive a pop-up notification and be provided with a link to the help desk,” he said in a televised interview tonight.

Rafizi said the electronic Know-Your-Customer (e-KYC) system would prevent people from registering for the initiative with another person’s information.

He said the reason for placing the e-KYC at the end of the registration process was to ensure that it would not affect the user experience.

Rafizi said the e-KYC system was complex and sensitive to external factors, such as the phone camera’s quality.

“So, not all e-KYC processes run smoothly, usually, it requires one or two attempts, taking new pictures each time,” he said, adding that this would result in people feeling tired and frustrated after three or four attempts.

Earlier today, former DAP MP Ong Kian Ming claimed that a person could use someone else’s IC to register on his or her behalf.

Ong said this was because the registration for Padu accounts would be made prior to the e-KYC approval, which he claimed would take three days to complete.

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