While road users may renew their road tax online and get it sent directly to them, Yeoh said, many were forced to queue for hours for other matters at JPJ offices.

Citing the department’s annual revenue of about RM450 million, the DAP MP said these funds should be used to improve its facilities and set up more counters and even JPJ branches to cope with the demand.

“Currently, there are only four JPJ branches in Kuala Lumpur (Wangsa Maju, Bandar Sri Permaisuri, Bandar Menjalara and Pudu Sentral UTC) and seven in Selangor. This might not be enough to serve the Klang Valley population,” she said in a statement today.

“I urge the transport minister to improve JPJ’s support system to ensure its online services are effective and holistic. Currently, among the main issues are faulty printing machines and inoperative networks due to unstable internet.

“I demand the minister’s sincerity in effecting this change immediately if he really cares about the issues of users and officers on duty at JPJ offices.”

Yeoh also took a swipe at chief secretary to the government Zuki Ali over his proposal to “enforce” the use of Malay in the civil service, saying the government should be focusing on improving the service’s delivery system rather than such trivial matters.

“Focus on basic issues like this first to ease the lives of the people and taxpayers. Time is gold for everyone,” she said.