Businessman Zulhisham Ayob said Air Selangor’s response did not allay his fears over possible water cuts in the future.
“It’s a stupid and nonsensical response.
“It’s also an absurd explanation which does not solve anything,” he told FMT, adding that he was now left even more frustrated.
Yesterday, Air Selangor had responded to a report by FMT on Klang Valley residents who were unhappy with its management of water supply disruptions.
According to one resident, the problem had been recurring for the past four to five years, with disruptions taking place every two months or so.
In its defence, the water concessionaire said it made every effort to expedite repair works to address the disruptions in water supply. It also noted that several factors such as the weather and access to faulty pipes hindered repair works but were beyond its control.
Zulhisham also took issue with Air Selangor’s oft-repeated excuse about the depreciation of water levels, saying that “logically”, it should have a system that alerts it when water levels are at a critical point.
This way, Air Selangor can take the necessary steps to ensure there will be no water disruptions instead of merely notifying the people about the “unexpected depreciation of water levels”.
Zulhisham added that he had been forced to purchase four water tanks, worth RM4,000 each, just to cope with the water disruptions.
“But what about the underprivileged who can’t afford to buy these tanks?” he said.
Syed Shahrulzaman, who stays in Seksyen 2 in Shah Alam, said the excuses given by Air Selangor were meant to cover up its incompetencies.
The company, he said, should stop passing the buck on the matter as this would not resolve the issue, which he described as “never ending”.
“They should resign and allow a new management to take over,” the 57-year-old businessman said.
Ngui Chui Min, a 21-year-old student residing in Subang Jaya, meanwhile said Air Selangor should be more considerate and resolve these problems which were affecting many people.
“I think they owe everyone an explanation and should come out with a plan to resolve this problem.”
Ngui also complained that in the past, the concessionaire took too long to respond to telephone calls.
“And when they did, they couldn’t provide a proper answer.”