BUSINESS
customer service
TECH
Despite AI, Malaysian customers still prefer human touch
LETTERS
Was I just unlucky Maxis roamed with me?
AUTOMOTIVE
Mercedes-Benz and NZ Wheels to launch ‘Retail of the Future’ concept
AUTOMOTIVE
CARSOME offers faster car delivery, eliminating lengthy waiting periods
AUTOMOTIVE
NZ Wheels offers superior service to Mercedes-Benz customers
MALAYSIA
1 aerotrain line to be ready next year, says MAHB chief
FOOD
Fast food is on a mission to get even faster
BUSINESS
145,000 Shopee sellers post 25% sales growth
FOOD
5 ways Malaysian restaurants can improve customer service
MALAYSIA
24 job scam victims in Cambodia return home with minister
BUSINESS
AI customer service agent still on learning curve
BUSINESS
Malaysian customer service satisfaction lags behind Asia-Pac average
LETTERS
Why inefficiency reigns at service counters
MONEY
4 steps to ensure a successful remote team
MONEY
7 ways to build an effective remote customer service team
MONEY
5 things to know about your customer service team
TRAVEL
Survey: China, Singapore airports offer top customer service
FOOD
5 types of waiters customers dread
GENERAL
Etihad launches customer service line on WhatsApp
BUSINESS
AirAsia partners US company to personalise customer service
MALAYSIA
We hear you, Malaysia Airlines tells frustrated customers
GENERAL
Meet Negão – once abandoned, now gainfully employed
MALAYSIA