Once you have nailed down the right people who can ensure that the job gets done, it’s time to get down to business.

Beyond the steps taken to build your remote team, the success of the new team must be ensured.

Here are a few guidelines as to how to facilitate that.

Organise a group meeting

Once you’ve done the hiring and have the right people for your team, the best thing to do is to organise a virtual meeting with all the members. The aim of this is not only to get to know each other but to also make them feel that they are all part of the same team and that they are important.

This type of meeting facilitates communication and establishes the dynamics of the work. It also allows the team members to come to agreements on meeting times, for example, as they can be in different parts of the world.

Tools

In order for your remote customer service team to function smoothly, you need to make sure that each member has access to the tools and resources they will be using as a working medium.

It is very important that everyone is equipped with them and knows how to use them to facilitate teamwork.

Timeline of achievements and objectives

Define in advance what the team will have to achieve so everyone is working towards the same goal. It encourages teamwork.

Make it clear what you expect them to achieve by working together and help them set goals together.

Establish a map of achievements

It is logical that you want to be sure that the people you have selected are the right people to do this job correctly. To avoid mistakes and disappointment, create an achievement map where people advance little by little and gain responsibilities and tasks of greater weight according to their development.

This map will allow you to get to know the team and recognise who can grow within the team. It can also act as an incentive for each member to motivate themselves to go for more within your company.

If you are thinking that finding the perfect candidates for your team is going to take time, you may be right. Workana can provide a list of the best remote workers in the world.

But remember, no matter how long it takes to find the perfect members of your remote customer service team, once you have found them and they are all on the same page, you will have what you need to take your client’s experience to the next level.

And remember, it is the clients who bring your business to life. The good news is that hiring freelancers is often a much faster and lighter process than traditional hiring.

Here’s a quote from Steve Jobs, founder of Apple: “In the business world, important things are not done by one person. They are made by a group of people.”

No entrepreneur can think they will reach the finishing line alone, everyone needs help to cross it and a remote customer service team can help take the business to the next level.

Wanting to hire an entire team of professionals? Workana can help! Click here to find out how they can help your company grow with remote experts.