Glitches with autogates cause long queues at KLIA, JB checkpoints

Glitches with autogates cause long queues at KLIA, JB checkpoints

Reports say the breakdown involves more than 200 autogates nationwide.

autogate klia
Foreign travellers are said to be unable to use the autogates at KLIA and the Johor Bahru checkpoints, although Malaysians are not affected. (Bernama pic)
PETALING JAYA:
Glitches with the autogate facilities have caused long queues at major entry points, including the Kuala Lumpur International Airport and the checkpoints in Johor Bahru, reports said today.

However, the reports said Malaysian passport holders were able to use the autogates without any problem.

The Star reported immigration department director-general Zakaria Shaaban as saying the department was looking into the matter.

“We are currently troubleshooting the system,” Zakaria was quoted as saying.

The Straits Times said the breakdown, which was believed to have started at about noon on Friday, had been described as the worst ever, involving more than 200 autogates nationwide.

Among the major gateways affected are KLIA’s Terminal 1 and 2, the Bangunan Sultan Iskandar customs, immigration and quarantine (BSI) complex and the Sultan Abu Bakar CIQ.

BSI and the Sultan Abu Bakar CIQ are both in Johor Bahru.

The Star also quoted a security official as saying it was still unknown as to what caused the failure, and investigations were being carried out to check if there was any element of sabotage or hacking.

According to the official, tens of thousands of people, mainly Singaporeans, had been queuing at BSI for more than four hours to clear immigration.

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