Telcos told to resolve internet issues with monthly task list

Telcos told to resolve internet issues with monthly task list

Communications minister Fahmi Fadzil says this is facilitated by the six-way sharing agreement they signed in January.

Fahmi Fadzil
Communications minister Fahmi Fadzil said he had asked MCMC to review existing data via its Nexus app and service providers like Ookla, which can identify areas with weak coverage.
PETALING JAYA:
Telecommunication companies (telcos) have been told to resolve internet access issues with a monthly task list and on a state-by-state basis, communications minister Fahmi Fadzil said.

Bernama quoted him as saying this would be facilitated by the six-way 4G multi-operator core network (MOCN) sharing agreement signed in late January this year.

“We can achieve this because the telcos have signed the six-way 4G MOCN allowing them to do network sharing, which we have successfully implemented,” he said.

Responding to questions on internet access issues in Ayer Kuning, Fahmi said several locations had been identified, including some Orang Asli villages.

“The Malaysian Communications and Multimedia Commission (MCMC) has issued a directive. I asked for a solution to be identified last Sunday afternoon.

“The telcos said they have carried out several optimisation programmes to ensure these areas get at least moderate coverage – not the best yet.

“But MCMC has asked them to outline their long-term solutions,” he said.

Fahmi said he had asked MCMC to review existing data via its Nexus app, which provides internal data, and also via service providers like Ookla, which can identify areas with weak coverage.

“MCMC will issue instructions to telcos based on states every month, and they must rectify the issues.

“The current problem is that telcos only act on receiving complaints. That will now change to a monthly task list that they must complete,” he said.

Last Sunday, Fahmi directed all telcos to submit solutions for poor internet coverage across the country or face strict action.

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