TNB said the charges would be calculated from the customers’ March bill, with the amount credited to their April electricity bill.

“Besides that, the aid to be made available will include (the waiving of) reconnection charges for electricity supply to the affected homes, and no late payment surcharges for current bills,” the energy company said in a statement today.

TNB said it has opened a service counter near the police operations room to facilitate the delivery of support to its customers.

“TNB officers will contact all the affected customers to organise the aid that will be channelled to them.

“Customers may also contact TNB’s head of customer relations Thava at 012-6060954 for more information.

“TNB will also evaluate its aid initiatives from time to time according to future needs,” it said.

The fire that broke out at 8.10am on Tuesday engulfed a 500m section of a gas pipeline, injuring 111 people, many with burns and respiratory issues.

It destroyed 225 vehicles and damaged another 174. It also left a 10m-deep crater measuring 21m by 24m and damaged homes and properties within a 500m radius.

A total of 538 residents from 120 families were displaced, with some hospitalised and others relocated to two temporary relief centres.

It was reported yesterday that some 20 agencies, including TNB, the police, the fire and rescue department, and the public works department will begin investigations at the site of the fire.