Home minister Saifuddin Nasution Ismail said data on passenger movement at KLIA Terminals 1 and 2 showed that 25% of travellers used the QR code, 60% relied on passport autogates, and 15% opted for manual counters.

“The system’s efficiency is measured by average processing time. The QR code takes five seconds and the passport autogate 15 seconds, while manual clearance depends on queue length.

“So based on the third month (of implementation), the home ministry considers the QR code autogate a good starting point towards ensuring smoother departure control at our entry points, particularly at KLIA Terminals 1 and 2,” he said during the question-and-answer session in the Dewan Rakyat today.

He was responding to a question from Takiyuddin Hassan (PN-Kota Bharu) about the effectiveness of the QR code system in easing congestion at the 40 dedicated lanes at KLIA Terminals 1 and 2.