TM said the disrupted internet service had impacted about 4,000 users in the area.

“Our technical teams have been working round the clock on-site to restore services.

“As of now, approximately 80% of the affected connections have been successfully restored, and efforts are ongoing to bring the remaining users back online with the anticipated full restoration of services by 7pm today,” it said in a statement.

TM said the affected users are being kept informed of the expected recovery times.

Unifi is a service by TM, offering internet access and several other services to residential and business customers through an optical fiber network.

TM also warned against cable theft, saying these acts of vandalism have far-reaching consequences, disrupting essential services that millions of Malaysians rely on daily.

“Protecting our national infrastructure is a shared responsibility, and we urge the public to remain vigilant and report suspicious activities immediately by calling 999 or visiting the nearest police station,” it said.

Earlier, FMT quoted a resident in Kepong as saying he noticed that his internet line had been slow since last night.

Upon checking with Unifi’s customer service yesterday, he was told that the issue would be resolved by 11am today. However, today, he was told that the internet service provider needed until 4pm to fix the problem.

Several netizens also took to social media to complain about the service disruption, with one saying that the Unifi internet line has been slow for weeks “and now gone”.

She questioned who would foot the bill for her if no internet service was available for many days.

Another user said issues with Unifi’s internet was not a one-time occurrence.