Pemandu Associates senior vice-president Abdul Mutalib Ishak said the percentage was derived from almost 100,000 respondents from community groups comprising residents, businesses, rukun tetangga associations and schools, who had responded to the online surveys on their level of satisfaction with police efforts in coping with crime.
“Seventy-nine police heads in Selangor met the respondents in their respective areas and asked them to cooperate in the study.
“To achieve 37% in Selangor is a great feat for the Selangor police contingent headquarters (IPK),” he told reporters after presenting the results of the PCI survey yesterday.
Also present was Selangor police chief Mazlan Mansor.
Abdul Mutalib said in the first survey by the agency conducted from September to November last year, the PCI recorded by the Selangor IPK was the second best in the country after Penang (33%).
“A low PCI reflects better performance, while a high PCI shows that people are more fearful of crime,” he said.
He added that the dissemination of news on social media which was at times doubtful also contributed to fear among the public.
Pemandu Associates is a private consulting firm established by the management and staff of Pemandu.