“I have experienced things like this. We know in a situation like this, when a person is angry, we do not respond with anger,” said Nor Safuan Nordin to reporters today after receiving a certificate of appreciation.
Safuan, 31, who has been working at the Subang Jaya Municipal Council (MPSJ) for the past 10 years, said during the Sept 6 incident he did his best to remain calm despite having the steering lock swung close to his head.
He said he had been threatened with a parang before, and such experiences and his training had built a “hard shell” to help him deflect insults thrown at him.
The latest incident experienced by Safuan went viral when a passer-by recorded the woman’s tirade after her vehicle was clamped for parking in a lot reserved for the disabled at Jalan Puteri ¼, Bandar Puteri Puchong.
The woman confronted Safuan with a steering lock and screamed at him as he tried to explain to her that she had parked in a wrong spot.
She angrily retorted that she had nowhere else to park and that she was buying food for her disabled husband.
Safuan clarified that her husband is indeed disabled, but was at home when the incident took place.
He said the woman’s husband had apologised on her behalf, but added that he did not require an apology from her.
“I’ve already forgiven her, and her husband had also come forward and apologised to me.
“He is a disabled man, and was shocked his wife had acted in such a manner.
“As it is something I face every day, I did not take what she said to heart,” said Safuan.
Meanwhile, Safuan said he could sympathise with people whose cars had been clamped.
He said after serving two years in the council’s clamping unit, he understood their anger.
Separately, Safuan said his family congratulated him and was proud that he had kept his cool as they knew him to be short-tempered.
Safuan today was awarded the certificate of appreciation by Subang Jaya assemblyperson Hannah Yeoh, who praised him for his professionalism in handling the difficult situation.
Serdang police chief ACP Megat Mohamad Aminuddin Megat Alias previously said the woman would be investigated under Section 506 of the Penal Code for criminal intimidation.
Police to probe woman threatening council officer with steering lock