Speaking to FMT, he said it was a good initiative by the government to improve public transport reliability, but stressed that other public transport services should not be excluded from the refund system.
“We want this to be a standard practice across all public transport providers.
“Bus operators, either intercity or express bus, taxi operators and train operators should have such a policy in place,” he said.
Prasarana had earlier said commuters affected by delays in LRT and KL Monorail train services would be refunded in the form of coupons. The coupon will entitle LRT and KL Monorail train commuters to a free one-way trip, and will be valid for five days from the date of issue.
This, however, only applied to commuters who were forced to cancel their trips due to the delay in the train service. Commuters who continued their journeys despite the 15-minute delay were not entitled to the coupon.
Ajit, however, disagreed with the condition imposed by Prasarana.
“Prasarana cannot remove itself from the responsibility of delays as it has the monopoly on train services.”
Ajit also said the refund procedure should not be made difficult for commuters.
“The compensation should be as simple as producing the ticket for the journey and be refunded with cash on the spot, or have it credited back into the commuter’s account.”