Maimunah said the rule applies to all enquiries, including those that cannot be acted on immediately, as they involve other government departments or agencies.

She said she issued this directive on the first day of her appointment as the mayor in August 2024.

“Every letter sent to DBKL must be given a reply.

“There are certain issues that fall under the jurisdiction of other (government departments or) agencies. Anything that comes to us, we will direct them to the appropriate departments or ministry and inform the sender accordingly,” she told reporters after a dialogue session here today.

She said DBKL’s online channel for managing feedback pertaining to its services received an average of 200 responses a day.

On abandoned vehicles, Maimunah said DBKL can now immediately tow derelict vehicles following a new operating procedure introduced recently.

Previously, DBKL needed the road transport department’s approval before removing such vehicles.

On a separate matter, she said DBKL is cooperating with the Malaysian Anti-Corruption Commission in its investigation into a senior DBKL officer accused of corruption.

The senior officer and three others were nabbed by MACC last month.

It is understood that the arrests are linked to the procurement of an IT-related project, with the corrupt practices believed to have been ongoing for 11 years.

MACC has seized about RM150,000 in cash, four telecommunication devices, two luxury vehicles, as well as  branded handbags and shoes from the suspects.

It has also frozen more than RM7 million in 19 bank accounts linked to the suspects.