He said the first phase of the system is expected to be completed in 2026, giving new life to increasing the efficiency of immigration services as a whole.

“With this NIISe system, we will include all immigration services under one system. Through the use of AI, it will provide greater efficiency in immigration services,” he told Bernama here today.

Zakaria was a guest at a forum titled “Improving Service Delivery Efficiency” in conjunction with the two-year unity government programme and the 2024 National Convention on public service reform held at the Kuala Lumpur Convention Centre today.

He said the system would be integrated with data from agencies such as the national registration department (JPN) and police.

“We will be more efficient in terms of managing foreigners, visitors, entry points, and other services in general,” he said.

At the forum, Zakaria said about 90% of the immigration department’s services are now carried out online and digitally, including the implementation of Temporary Work Visit Pass (ePLKS) applications, applications for passport renewal and visa applications.

He said the ePLKS for foreign workers are issued online and the individual can print the pass themselves without having to go to the immigration office.

“As for reforms at the country’s entry points, we are moving towards the installation of more autogates. Currently, it can be used by visitors from 63 countries.

“Visitors entering the country do not need to go to the counter to have their passports stamped by our officers. They can go directly through the autogate,” he said.

According to Zakaria, as of October this year, Malaysia had received more than 30 million foreign visitors and his department expects the number to reach 33 million by the end of this year.