JPJ director-general Aedy Fadly Ramli said the measures are being taken following a suggestion by chief secretary to the government Shamsul Azri Abu Bakar, who visited the Galeria JPJ branch in Putrajaya on Monday.

He said the improvements would be carried out in stages after discussions with the state directors, as the methods would vary for each location.

“First, JPJ will provide facilitators whom we will call JPJ Assist. These officers will assist and guide customers in completing transactions that can be done online,” he told reporters after visiting Penang JPJ here today.

“Second, we will encourage customers to renew their driving licence and motor vehicle licence using the MyJPJ app and the mySikap portal.”

He said the department would also enhance the JPJeQ system to allow customers to obtain queue numbers by scanning a QR code.

“They will receive a notification about their queue status directly on their smartphones 10 minutes before their number is called,” he said.

The fourth improvement is amending the SOP for vehicle licensing and driver licensing, replacing physical paperwork with e-documents or e-forms.

“These can be completed in advance by customers before coming to the JPJ counter. This way, they do not need to queue for a number or visit the counter,” he said.