This follows Prime Minister Anwar Ibrahim’s emphasis, during the 19th Public Service Prime Minister’s Council meeting on Aug 16, on the importance of improving the quality of service delivery to the people.

Deputy director-general of public services (development) Anesee Ibrahim said this involved work processes that need to be improved, as well as regulations and customer charters that should be updated to better meet the needs of the people.

“The directive aims at streamlining and strengthening governance efforts in the civil service delivery management system,” he said in a circular dated Aug 19.

To ensure that the initiative is implemented in an orderly manner, he said, each committee will need to send its performance report to the public services department’s research, planning and policy division every three months, Bernama reported.