Meta apologises for error in Facebook’s ‘auto-translation’

Meta apologises for error in Facebook’s ‘auto-translation’

The company's director of public policy in Southeast Asia says it has resolved the 'technical error'.

Meta said it deeply respects the Malaysian royal family and extended its apologies to the Johor state council, RTM and others impacted by the error. (Facebook pic)
PETALING JAYA:
Facebook’s parent company Meta has apologised for an incorrect automated translation in a Radio Televisyen Malaysia post related to the installation of Yang di-Pertuan Agong Sultan Ibrahim.

Meta’s director of public policy in Southeast Asia, Rafael Frankel, said the company was made aware of a mistake in the automated translation from Malay to English.

“We have since resolved this technical error,” Frankel said in a statement.

“We deeply respect the Malaysian royal family and sincerely apologise to RTM, the Johor state council and others impacted by this.”

Meta also apologised for an error in the automated translation from Malay to English in a Facebook post related to the birthday of Che’ Puan Mahkota Khaleeda Johor.

RTM yesterday clarified that a widely shared post in English related to the installation of Sultan Ibrahim was auto-translated by Facebook from its original Malay text.

The words “junjung kasih” was translated to “condolences” in the text.

The public broadcaster said translated English text will appear if users activate the translation function.

RTM said it lodged a police report over the matter and contacted Meta regarding the error, which Meta had acknowledged and corrected.

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