It said this is to ensure that a similar incident does not occur again.

In a statement today, Apad said the company had suspended the driver considering the seriousness of the matter.

“Apad, once again, would like to emphasise its position that it will never compromise with any land public transport service operator or driver who undermines the public’s trust in land public transport services,” it said.

In a 50-second video clip of the incident in Johor Bahru, which went viral on social media recently, the driver of a stage bus appeared to be rude to a female passenger before ordering her off the bus.

Apad reminded companies to monitor the performance of their drivers to ensure the safety of passengers and road users.

It also warned all service operators and drivers to always practise professional and prudent work ethics.

“Any complaints about public transport services can be sent through the official channel provided by the company or the government,” it said.