In a statement today, it said the hospital management had initiated an investigation into the incident and assured that every complaint would be investigated transparently.

The health ministry said it had taken note of a viral post regarding the death on social media last Thursday.

The post alleged that a patient did not receive appropriate treatment at the emergency and trauma department of the hospital, resulting in the patient’s death.

“We take this matter seriously and will investigate to verify the claims.

“The investigation’s findings will only be disclosed to the patient’s next of kin to maintain confidentiality,” it said.

The hospital said the ministry would not compromise if negligence is found to have occurred during the patient’s treatment at the facility.

“The ministry would like to extend condolences to the deceased’s family and we deeply regret the incident.

“Ensuring patient safety and delivering service according to set standards without neglecting patients’ rights are always a priority for the ministry,” it said.

Prior to this, a post titled “Sakit jantung tapi bagi ubat gastrik, 5 jam kemudian beliau meninggal dunia!” (“Patient with heart problem given gastric medicine, dies 5 hours later!”), went viral on social media.

The death involved a 51-year-old man who was taken to the hospital at 2.45am on Dec 3 due to breathing difficulties and chest pain.

According to the post, an assistant medical officer in the emergency ward allegedly diagnosed the patient with gastric issues and asked him to wait for further examination.

However, until 4.30am, the man remained untreated.

At 6am, the man’s health deteriorated and he was transferred to the “red zone” of the hospital. He died about half an hour later.