Its minister, Salahuddin Ayub, said the ministry has been receiving frequent complaints from users, both in rural and urban areas, on the difficulty in obtaining internet access as well as interruptions.

“I have been a customer of a telco for more than 20 years, but still experience dropped calls and such. This shows the packages offered do not commensurate with the amount we pay.

“If we pay a little late, they will bar our line, even though we are loyal customers.

“They need to answer the complaints raised by the people. I hope we can resolve this in the near future,” Bernama quoted him as saying after he visited flood victims in Kluang, Johor, today.

Salahuddin has also been acting on complaints regarding the Touch ‘n Go service. He has given the company until early March to resolve some of the issues.

The Pulai MP said the timeframe given was sufficient and said the company could face action if there were no improvements.

He said RM10 TnG NFC (near field communication) stored-value smart card used for cashless payments was difficult to find in the market but was available in the RM40 denomination.

These NFC cards allow users to top up anytime and anywhere using the TnG eWallet app available on mobile devices, without any surcharge.

“ I have asked TnG to make these cards available immediately, especially at petrol stations along the highway or other places where it is necessary,” he said.

“I will check on this on my way back on the highway over the next three to four days as TnG should make it easier for the people and not trouble them.”

He said any sale of NFC cards at higher prices should be reported to the ministry.