In a statement, Fomca secretary-general Paul Selva Raj said the Competition Act 2010 was introduced to prevent monopolistic behaviour by companies.

He said Fomca filed a complaint against the payment systems provider as far back as 2018 because of its alleged monopolistic position.

“Two years later, on Aug 28, 2020, MyCC responded that it had undertaken an investigation and according to the results of their inquiry, ‘the issues raised do not raise any competition concern’,” Paul said.

He claimed MyCC continued to remain silent despite complaints by consumers against TnG.

“Fomca welcomes the action by the domestic trade and cost of living minister to form a special task force to probe complaints against TnG.

“Beyond TnG, Fomca also calls on the minister to review the effectiveness of MyCC in protecting consumers,” Paul said, adding that the commission’s failure would lead to higher prices for consumers.

Last week, domestic trade and cost of living minister Salahuddin Ayub said the special task force was set up due to complaints about TnG’s services including its Visa prepaid cards, difficulties in obtaining TnG cards, RFID problems and unanswered hotlines among others.

FMT is reaching out to TnG and MyCC for comments.