The regulator’s CEO, Iskandar Ismail, said they have engaged with the e-commerce platform because of increasing complaints from consumers and merchants about its delivery services.

“Shopee is now required to provide MyCC with the justification for its conduct and a detailed account of how these issues will be addressed internally without further jeopardising users’ interest by end of October,” he said in a statement.

While MyCC welcomes the innovation by industry players and acknowledges that it has significantly improved Malaysians’ online shopping experience, Iskandar said, they need to be mindful of their conduct which may cause competition concerns and harm users.

“We understand the current challenges that the industry players are facing, but it should not stop them from providing the best services to users,” he said.

He said MyCC will continue to monitor other industry players operating in the same market.

“We will not hesitate to invoke our investigation and enforcement powers against any enterprise suspected of breaking the law,” he said.