Home minister Hamzah Zainudin said he had called immigration director-general Khairul Dzaimee Daud to carry out the investigation in order to get a clearer picture of the incident.

“Even though things have gone viral, we have to get clear information. I don’t want it to be something that might damage someone’s image.

“I don’t know why, but the news (of the immigration officer being abused) has reached me. Therefore, I ask him (immigration DG) to investigate further so that I can get a clearer picture on what happened,” he told the media after attending the home ministry’s appreciation ceremony here tonight.

He asked all parties to be patient and not speculate about the incident.

“We can’t run away from this issue because the videos are all there. If it really happened (as alleged), I will explain later,” he said.

Earlier, in an incident between 8.40 and 9.40 this morning, an immigration officer who was on duty as the immigration operations head at KLIA was said to have been berated in public because there was no immigration officer stationed at the VIP room’s counter when the high-ranking government official arrived at the room.