“But no,” says Lau. “People still read physical books.” And so the husband-and-wife team rented a shop with high ceilings and ample sunlight.
The cashier desk doubles as a counter where guests can sit with tea or coffee and flip through a novel. Bookshelves have wheels so that they can be easily moved aside for a jazz performance, author reading or literary quiz.
Malaysia boasts one of the world’s highest literacy rates, but a 2016 report found that among Malaysians who read regularly, just 3% picked up a book, most preferring to read a newspaper. It is why the pre-pandemic book industry here was suffering from closures and shrinking revenue.
Two years of lockdowns also hurt retail and forced booksellers online. But when people were stuck at home, they began to read more. According to the National Library of Malaysia, demand for digital reading material doubled in 2020 compared to 2019. Lit Books, meanwhile, recorded monthly sales increases of up to 60% in 2020.
Now Kuala Lumpur is experiencing a resurgence of bricks-and-mortar bookshops. Independent sellers are betting that the pandemic-era pickup in reading will sustain and translate into in-store sales. They are finding ways to boost physical retail, from befriending customers and stocking niche paperbacks to opening cafes and curating the shelves of boutique hotels.
In 2020, Malaysian book retailer MPH closed scores of shops and shifted to e-commerce. Malaysian chain BookXcess faced a similar crisis.
“We were literally going to go bust,” says BookXcess co-founder Andrew Yap. Most sales came from the international Big Bad Wolf fairs that BookXcess runs, which sell remaindered books at steep discounts. The pandemic rendered the fairs impossible and Yap went online, which kept the business afloat. But the moment he could, he doubled down on bricks-and-mortar.
The stores are designed to lure customers in. Each has a different, eclectic design: one is housed in an old cinema complex; another has an ice-cream bar; and many are in malls, a popular weekend destination guaranteed to bring foot traffic. BookXcess has gone from eight shops before the pandemic to 19 in July.
It is not just chains that are bouncing back.
Independent seller Monsoon Books opened in 2021 in Petaling Jaya and caters to the Chinese-speaking population, with about two-thirds of its books in Chinese. The selection is diverse and tends toward the highbrow; readers can purchase a treatise on Beethoven’s piano sonatas or the latest issue of Malaysian indie magazine Process.
“People come to our shop and say, ‘Wow, I never expected to see these kinds of books in a Malaysian bookshop’,” says store manager Gan Han Lin.
Gan left his job as a schoolteacher to run Monsoon. He hired a designer to build shelves and a clean, cozy interior. Visitors can relax and read inside or buy a drink at the cafe downstairs to enjoy on the plant-filled balcony.
“We want to establish a little bit of a niche market,” says Ng Kok Heong, a retired timber salesman who invested in Monsoon as a passion project. “If you go into the big chain bookshops you’ll see that most of the shelf is all books about wealth management and how to make money. We don’t want to sell those books. It’s not about simply making money; it’s about enriching your own thinking, your life and your mind through knowledge.”
Nazir Harith Fadzilah amassed a huge collection of books as an engineering student in Melbourne and wanted to bring his favorites back to Malaysia. In 2006 he opened independent bookshop Tintabudi in Kuala Lumpur and began selling from his personal library alongside publishers he discovered at book festivals.
Nazir has expanded Tintabudi’s business model, publishing a local author’s poetry collection and collaborating with the Kloe Hotel to curate their “room to read”, one of five culture-themed suites on offer at the venue. Some Kloe guests have become Tintabudi patrons.
Nazir has seen interest in printed books grow in the years since he opened Tintabudi, especially among younger readers.
“There is a movement (away) from the internet and back to books,” he says. “It’s an exciting progression.”
For independent bookshops, customer relationships are the cornerstone of their business, a trump card over chains and the best part of the job. The vast majority of Lit Books’ sales are from repeat customers and shelves are lined with a mixture of owners’ picks and regulars’ favorites. Much of what they sell is available in bigger shops but people seek them out because they feel a connection to the business.
“We meet every single person,” says Lau. “We do spend a lot of time just talking and it doesn’t always convert to sales but the relationship is set and people appreciate that. We have people who didn’t buy something the first time but they’re back here now to purchase today.”