Bo Lingam, AAAGL’s group chief executive officer, was commenting on the statement yesterday by Capital A Bhd’s CEO Tony Fernandes that AirAsia had settled over 90% of passenger refunds so far.

Lingam said the group had received US$1.8 billion (RM7.6 billion) in refund requests from its customers since 2020.

“Across all its airlines, the group has provided cash refunds or credit to over three million bookings to date,” he said in a statement.

“Of the total cash refunds requested, over 99% have been resolved with only US$14.66 million (or 0.8%) still in process. We are working hard to resolve them in the coming months.

“Now, as we are flying again in all of our key markets, we can fast-track any outstanding requests as soon as possible.”

AAAGL is the aviation arm of Capital A Bhd, formerly known as AirAsia Group.

Lingam noted how the large majority of its customers had opted for a credit account, which was processed immediately and valid for up to two years for booking from the date of issuance.

He said that with the resumption of domestic flights and reopening of borders in most of their key markets, the group was happy to note that 88% of credit accounts it had issued had been utilised.

He said this signified the “strong appetite and confidence” for air travel among the public.