This came after a surprise visit today to the Johor JPJ to get feedback from the public on its services.
Taking to Facebook to voice his disappointment, Wee said the existing service system had caused people to wait in long lines when dealing with JPJ.
“After a surprise working visit, I was able to conclude that the existing JPJ counter service system is too old (more than 10 years old).
“There needs to be a shift towards digitalisation to ensure all JPJ counter services are more efficient and do not cause inconvenience to the people.
“Honestly, I was sad and upset when I saw people still queuing around the Johor JPJ building. I will continue to investigate the cause of these long queues.”
He said some customers also informed him that they could not renew their driver’s licences at Urban Transformation Centres (UTC) and post offices.
Wee added that some also questioned the MySikap system as although transactions were made online, customers still had to head over to the JPJ office to print their licences.
He said during his visit, he found that only two out of four driving licence printing machines were working properly at the Johor JPJ office.
“I was very disappointed over this. I immediately contacted and instructed Percetakan Keselamatan Nasional (PKN) to immediately repair or send these printing machines away.
“Don’t waste people’s time by making them queue for a long time in the scorching sun.
“I also told the Johor JPJ staff to closely monitor the congestion in the JPJ building, especially on Sundays. If there are any problems, they can be reported directly to me.
“I gave my mobile number to the Johor JPJ office. Do not let the public wait for hours when they just want to get their driver’s licence.”
Wee had also instructed the JPJ headquarters to immediately collect information from all JPJ, UTC and post offices on the number of driver’s licences and motor vehicle licences being printed daily using machines supplied by PKN.
He said this was important because he did not want the same situation that existed at the Johor JPJ to be repeated elsewhere as this was a waste of people’s time.