MCMC, in a statement today, said it had developed a fast track process to resolve access issues in high-priority areas following complaints that communications services in some such areas were delayed due to prolonged commercial negotiations among service providers.

The commission said that in the event these issues are not resolved within the stipulated timeline, service providers are required to refer the issues to MCMC for resolution where it would make an assessment and issue a directive for service providers to comply with.

“The decision made by MCMC is binding,” it said, adding that service providers were required to refer the issues for resolution to MCMC through email to [email protected].

MCMC said the high-impact areas that it had identified are federal and state government administration centres, transportation hubs such as mass rapid transit (MRT) stations, airports and train stations as well as transportation lines such as railways and highways.

Other high-priority areas include high economic impact areas such as industrial parks and economic corridors, government projects under the 12th Malaysia Plan; National Digital Infrastructure Plan projects; high-priority areas identified for 5G deployment and also areas where there are exclusive providers.

“The licensees had been informed earlier. This fast-track process will take effect immediately,” said MCMC.