Transport Minister Liow Tiong Lai said today the ministry had received complaints from passengers on uncomfortable seats and insufficient toilets in business class.
The matter was discussed at the weekly meeting of the cabinet yesterday, he said.
“I have instructed Malaysia Airlines to handle the complaints as soon as possible so that passenger comfort is assured and accorded priority,” he said to reporters after opening the second phase of the Mitsui Outlet Park shopping centre here today.
Malaysia Airlines is scheduled to receive six of the A350-900 aircraft in stages on lease from Air Lease Corporation. The airline received its first Airbus A350-900XWB on Nov 30 last year.
The aircraft has 286 seats in three classes, with four seats in first class, 35 in business class and 247 in economy class.
Liow said Malaysia Airlines had not been given a time frame to solve the problem.
“It is up to Malaysia Airlines to address the issue, including by conducting an internal inquiry into the complaints,” he said.