Malaysia Airport Holdings Bhd (MAHB) managing director Badlisham Ghazali said the baggage handling problem occurred because of manpower shortage faced by the ground-handling services company, AeroDarat Services Sdn Bhd.
“Changes in the company’s work schedule resulted in insufficient manpower to handle passenger baggage today,” he said.
This resulted in delays for about 40 to 50 morning flights, he said.
“This situation was brought under control by noon,” he told Bernama when commenting on reports on the social media which showed the chaotic conditions in the baggage holding centre.
Badlisham said MAHB had acted quickly by sending its staff to help in the management of the baggage, while Malaysia Airlines also helped.
He said AeroDarat Services was responsible for handling the baggage of passengers of more than 30 airline companies, while other companies were handled by KL Airport Services Sdn Bhd (KLAS).