The remaining 1% complaints are being investigated.
It received 7,556 valid complaints and 2,385 general enquiries in 2016.
The total number of valid complaints received in 2016 shows an increase of 3.14% from the 7,326 valid complaints lodged for the year 2015.
Among the top five consumer complaints received by CFM in 2016 were those related to billing and charging (2,914), poor service (2,506), poor coverage (619), unfair practices (442) and no coverage (404).
The 2,914 cases of billing and charging complaints recorded is an increase of 36.62% over the 2,133 complaints received in 2015.
CFM chairman Megat Ishak Maamunor Rashid advised consumers to provide all relevant supporting information or documents with their complaints for faster resolution.
Complaints can be directed to www.complaint.cfm.org.my , hotline 1 – 800 – 18 – 2222 or email: [email protected].