Grab Malaysia country manager Jaygan Fu said the company does not condone any form of violence, adding that it puts the safety of both drivers and passengers as an issue of utmost priority.
“Moving forward, we hope all parties concerned will employ peaceful means to state their opinion,” he said in a statement today.
A GrabCar driver was attacked outside the Mid Valley Megamall early yesterday morning, by irate taxi drivers angry at him for invading their turf.
The driver, a 35-year-old man, was attacked as he was picking up two customers from the shopping mall’s North Court lobby.
On this, Fu said: “We have extended our full support and assisted him in the necessary steps, which includes a medical check-up and the car repairs.”
GrabCar drivers have had to watch their backs against taxi drivers who are infuriated over the loss of customers since the ride-sharing service started operations here.
Recently, police arrested a taxi driver involved in an attack on an Uber driver and his passenger, an Iranian student, at KL Sentral. Uber is another ride-sharing service in Malaysia, which began operations in 2013.
Police had then warned taxi drivers against taking the law into their own hands.
GrabCar is one of the services provided by Grab Malaysia. The company also has a GrabTaxi service, which was previously called MyTeksi.
According to Fu, the GrabTaxi service has helped taxi drivers in the region who joined their network to gain between 30 percent and 300 percent increase in income.
Meanwhile, Kuala Lumpur police chief Amar Singh told FMT that the attack on the GrabCar driver was not racially-motivated.
“It’s a simple crime where the taxi drivers are unhappy with GrabCar.”
