Investing in a new car is a major decision that most people do not make lightly. Car buyers today desire a purchasing experience that prioritises their needs in terms of accessibility, effectiveness, and convenience.
With such factors influencing a consumer’s decision, NZ Wheels invests significant time and effort to enhance the customer experience, and ensure a pleasant purchasing journey.
Convenience and quality
As added convenience for its customers, NZ Wheels has service centres in strategic locations across the Klang Valley and Johor Bahru.
Its main Klang service centre caters to customers around Klang and Shah Alam while its Setapak service centre is easily accessible to those living around Kuala Lumpur.
There are also showrooms situated in Bangsar and Johor where customers can expect detailed consultation on new Mercedes-Benz models, trade-in values and finance packages. All NZ Wheels advisors are trained to recommend the best finance options to suit each individual customer.
At these showrooms, customers are not just invited but encouraged to test drive the range of cars on display. Each showroom also boasts a wide range of models for customers to choose from.
A subsidiary of the Naza Group, NZ Wheels is the sole importer of official CBU Mercedes-Benz models in Malaysia.
As car buyers require accurate information before purchasing, NZ Wheels has a unique virtual showroom on its website which allows customers to learn about the models available from the comfort of their homes.
Customers can also register their interest in a model through the website and a representative from NZ Wheels will get in touch with them immediately.
Reliable service and maintenance
After-sales services remain a key criteria for any car buyer, and NZ Wheels has this important aspect covered.
All NZ Wheels service centres are authorised by Mercedes-Benz Malaysia and come equipped with a Mercedes-Benz Certified Body and Paint facility. This means customers have the assurance of knowing their cars are in the safe hands of specially trained and certified technicians.
Additionally, NZ Wheels provides convenience to its customers with door-to-door pick-up and delivery using its own carriers. With this service, customers can request for their cars to be picked up and delivered to a specific location.
The Drop and Go service, unique to NZ Wheels, allows customers to drop off their vehicles at any time, while the Express Service offers customers the option of getting their cars serviced by two professionals in just 60 minutes, making it ideal for those who need a speedy service.
Assurance and peace of mind
At NZ Wheels customers are always assured of convenience and exceptional services. Car buyers can enjoy great peace of mind knowing that their cars are of the best quality and are also covered for the coming years through an Extended Limited Warranty Programme, a Repair Warranty, a New-vehicle Warranty and a Mild Hybrid Battery Extended Warranty Programme.
The process of purchasing a vehicle can be tedious for many. However, with NZ Wheels prioritising convenience and customer satisfaction, it will now be an easy and enjoyable experience.
For more information, visit their website.